Shipping Policy

Fast UK Delivery - Built Right, Delivered Fast

We understand you're excited to receive your order. That's why we've partnered with premium carriers to ensure the fastest possible delivery across the UK.

Delivery Timeframes

🚀

Individual Components & Accessories

1-2 Business Days

Components ship directly from our distributor's warehouse with same or next-day processing. Your items will arrive within 1-2 business days from order placement.

🛠️

Custom Built PCs

2-4 Business Days

Your custom PC is hand-assembled and stress-tested before shipping:

  • Day 1-2: Assembly and 4-hour stress testing
  • Day 2-3: Same or next-day courier collection
  • Day 3-4: Next-day delivery to your door

✨ Express Building Included FREE

For a limited time, all custom PC orders include our Express Building Service at no extra charge - saving you £49 and getting your PC built within 1-2 business days!

Shipping Costs

Orders under £50: £4.99
Orders over £50: FREE Delivery
Premium Packaging: £12 included for all PC systems
Insurance: Included on all shipments

💡 Smart Pricing: The more you order, the less you pay for shipping!

Delivery Areas

Standard Delivery Areas

We ship to all UK mainland addresses at our standard rates.

Additional Charge Areas

The following areas incur additional delivery charges:

  • Scottish Highlands & Islands - +£8
  • Northern Ireland - +£10
  • Isle of Man - +£12
  • Channel Islands - +£12

Contact us for exact quotes to these areas.

Areas We Cannot Ship To

Unfortunately, we are currently unable to ship to:

  • Republic of Ireland
  • International addresses outside the UK

Order Tracking

Once your order ships, you'll receive:

  • Email confirmation with tracking number
  • SMS updates on delivery day
  • Live tracking link to monitor your shipment

Delivery Partners

We've carefully selected carriers based on security and reliability:

APC Overnight All custom-built PCs (maximum security & tracking)
DPD Components and accessories from our distributor

Both carriers provide full tracking and require signature on delivery to ensure your valuable items reach you safely.

Distribution & Fulfillment

To ensure you receive your order as quickly as possible, some items may be shipped directly to you from our trusted distribution partners. This allows us to offer faster delivery times and a wider selection of products.

Important: Regardless of where your order ships from, Dilligan Ltd remains fully responsible for:

  • Your complete order and its fulfillment
  • Timely delivery as promised
  • All customer support and communication
  • Returns, refunds, and warranty claims
  • Ensuring product quality and authenticity

You'll always receive tracking information directly from us, and our support team at support@dilligan.uk is your single point of contact for any questions or concerns.

Important Information

Signature Required: All orders require a signature on delivery
Delivery Hours: Monday-Friday 8am-6pm, Saturday 8am-12pm
Failed Delivery: Couriers will attempt redelivery or contact you to arrange
Address Changes: Must be requested before dispatch

Shipping Damage

While rare, if your order arrives damaged:

  1. Do not refuse the delivery
  2. Note any visible damage with the courier
  3. Take photos before opening
  4. Contact us within 24 hours at support@dilligan.uk

We'll handle all courier claims and send a replacement immediately.

Order Processing Times

  • Orders placed before 2pm: Processed same day
  • Orders placed after 2pm: Processed next business day
  • Weekend orders: Processed Monday
  • Bank holidays: Add 1 extra business day

Questions About Shipping?

Our team is here to help with any delivery queries.

Email: support@dilligan.uk
Phone: 07415 772293
Hours: Mon-Fri 9AM-6PM GMT
Company: Dilligan Ltd

This policy is effective as of {{ 'now' | date: '%B %d, %Y' }}. Delivery times are estimates and not guaranteed. See our Terms of Service for full details.