Technical Support

Technical Support & Customer Service

We're committed to providing reliable, hands-on support for every PC we build. Whether you're troubleshooting, upgrading, or have a general question — our team is here to help.

Support Hours

Monday to Friday: 9:00 AM – 6:00 PM GMT
Saturday & Sunday: Closed

How to Reach Us

Email: support@dilligan.uk
Phone: 07415 772293
Live Chat: Available via Discord – Join here

We aim to respond to all queries within 24 hours during business hours.

We Can Help With:

Hardware diagnostics & troubleshooting
Software and OS configuration
Performance optimisation
Upgrade guidance
Warranty claims
Any general PC questions

Before You Contact Us

To speed up your support experience, please include the following if you can:

Your order number
The PC model or custom config name
A clear description of the issue
Any error messages you're seeing
Steps you've already tried

Remote Support

We offer remote access troubleshooting for most issues — letting us diagnose and fix problems without the need to return your system.

Warranty Returns

If a repair is needed under warranty:

Contact us to confirm the issue and get authorisation
We'll arrange a free UPS collection of your PC
Once received, we'll repair or replace any faulty components
Your system will be fully retested and returned with tracked shipping

For full details, visit our Returns & Refunds page.